SECTION B — GENERAL POLICIES (Applies to Decor/Cleaning Services)

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1. Payments & Deposits

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• Payments may be made via Zelle, Apple Pay, credit/debit, or cash.

• Final payment is due once the service is completed, unless another arrangement is made in writing.

• Failure to pay may result in services being paused, cancelled, or legal action taken.

• All payments are non-refundable, unless the issue is caused directly by Kingdom Estates.

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2. Integrity, Honesty & Pre-Existing Conditions

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Kingdom Estates operates as a faith-based, integrity-driven Christian business, and we do not apologize for that.

We ask that clients also operate with honesty and integrity. Clients must:

• Inform us of any pre-existing damages (ex: fragile sinks, loose handles, unstable shelves, cracked walls, loose fixtures).

• Understand that Kingdom Estates is not responsible for damage caused by items that were already fragile, worn out, or structurally compromised.

• Acknowledge that undisclosed pre-existing damage is the responsibility of the client.

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3. Client Responsibilities

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Clients agree to:

• Provide accurate details during booking.

• Communicate clearly what services they want.

• Understand we provide exactly what was discussed during consultation.

  • If the client requests additional tasks not originally discussed or approved, additional charges will apply.

• Secure pets before arrival.

  • If pets are not secured, cleaning/decor will not begin until they are put away.

• Maintain safe, accessible workspaces.

• Be present or reachable during service if needed.

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4. Property Access & Lockout Policy 

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• The grace period for arrival is 15 minutes.

• After 15 minutes of being unable to access the property:

  • A $25 lockout fee is charged, and

  • The service will be cancelled, and

  • The deposit is automatically forfeited.

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5. Photography Consent

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• Photos will be taken before, during, and after service to protect both parties legally.

• These photos will NOT be displayed publicly or used in portfolio materials if the client opts out.

• Portfolio use (for marketing, website, etc.) requires client consent before the planning window or before cleaning begins.

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6. Services We Do Not Provide

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The following are not offered under any circumstances:

• Mold removal

• Outdoor cleaning (power wash, grass cutting, snow removal, etc.)

• Infestation cleanup (roaches, bed bugs, rodents, etc.)

• Biohazard cleanup (blood, feces, urine, needles, etc.)

Bathrooms are the ONLY exception, basic sanitary cleaning is allowed.

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7. Referral Discount

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Clients who refer a friend that books a cleaning service receive 25% off their next cleaning appointment.

• Discount is applied after the referred client has completed their cleaning and paid in full.

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SECTION C — DECOR SERVICES TERMS & CONDITIONS

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1. Decor Deposit

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• ​Consultations are mandatory and require a non-refundable $50 unless otherwise written. (Deposit goes towards service if client decides to proceed)​

• A $200 non-refundable deposit is required after signing the contract.

• No planning, sourcing, or designing begins until the deposit is paid.

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2. Planning Window & Access

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During the planning stage, Kingdom Estates requires:

• Access to the space

• Photos and measurements

• Approval of theme, color palette, and design plan

• Prompt responses to avoid delays

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3. Space Preparation

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• The space must be cleared out before decorating unless:

  • Cleaning/trashing services are added, or

  • It was agreed that existing décor will be worked around.

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4. Decor Ordering, Returns & Changes

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• Once decor items are purchased and delivered, they belong to the client.

• If client changes their mind after items are purchased:

  • A $75 service fee applies for returns/exchanges if handled by Kingdom Estates.

  • Client is responsible for all supplier fees (shipping, restocking, etc.)

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5. Decor Adjustments

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Extra charges may apply for:

• Additional décor beyond the original plan

• Last-minute changes

• Custom builds or material upgrades

• Excessive clutter that delays setup

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6. Decor Completion

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• A walkthrough may be done after setup to confirm client satisfaction.

• Once approved, the job is considered complete. 

• Any additional requests afterward are billed separately. 

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7. Decor Satisfaction & Redecorating Policy

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If, in the event, the client is unsatisfied, Kingdom Estates will do its best to ensure satisfaction.
We offer one complimentary redecorating session, under the following conditions:

• The redesign must use the same accessories, décor pieces, and furniture that were originally purchased or provided.

• Any request that requires:

  • New décor items,

  • Additional furniture,

  • A complete redesign,

  • New purchases,
    will result in additional charges based on the new budget, materials needed, and additional labor.

The complimentary redesign applies only to adjustments within the original design plan, not full replacements or new themes.

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SECTION D — CLEANING SERVICES TERMS & CONDITIONS

 

1. Cleaning Deposit & Hourly Rate

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• A $75 non-refundable deposit is required at booking.

• This deposit covers the first hour of cleaning.

• Cleaning appointments are based around 5 hours = $375 total.

• Cleaning time may be more or less, and pricing adjusts accordingly.

• Cleaning is charged at $75/hour.

• Excessive clutter or deep-clean conditions may extend the time but do not add extra fees beyond the hourly rate.

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2. Mandatory Consultation (After Every Booking)

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After booking, every client will receive a consultation call or message to discuss:

• What needs to be cleaned

• Estimated time needed

• Any special instructions

• Pre-existing damage the client must disclose

• Service boundaries

No service begins without this consultation.

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3. Safety, Pets & Valuables

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• Pets must be put away before service starts.

• Breakable or valuable items should be put away.

• Kingdom Estates is not responsible for damage to items that were left out or already unstable.

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4. 24-Hour Fix Policy

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• If a client is unhappy with cleaning, they must contact us within 24 hours.

• We will return to correct the issue for free.

• No refunds are offered once the cleaning is complete.

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5. Cleaning Scope Limitations

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We will NOT:

• Move heavy furniture

• Move appliances

• Clean mold or infestations

• Clean hazardous materials

• Perform outdoor cleaning 

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6. Completion of Cleaning Service

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• Once the job is done and payment is made, the appointment is closed.

• Additional tasks requested afterward are billed separately.

 

BOOKING DISCLAIMER 

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By booking with Kingdom Estates, you confirm that you have read, understood, and agree to the Kingdom Estates Terms & Conditions for the service you selected. All deposits are non-refundable, and booking a service indicates full consent to these policies.